Frequently Asked Questions

Rolling Hills Hospital helps individuals struggling with mental health disorders and addiction build a strong foundation for long-term recovery. Serving Ada, near Oklahoma City, Rolling Hills is the premier provider of psychiatric treatment for adolescents, adults & seniors.

For Parents

What types of therapeutic and clinical support will my child receive?

Your child will receive two hours of individual therapy per week, and will take part in multiple daily group therapy sessions. Family therapy occurs once a week with a licensed therapist, and psychiatrists provide medication management services three days per week. Recreational and expressive therapies also take place on a daily basis.

How much involvement will I have in my child’s experience at Rolling Hills Hospital?

We want you to be actively involved throughout your child’s time in our care. Weekly family therapy sessions are available, and we encourage you to attend all of your child’s treatment planning meetings. We have visiting hours from 2:00 p.m. to 5:00 p.m. on Thursdays and Fridays, and you can speak with your child on the phone frequently during their time in our program.

What are your safety practices?

The safety of our patients is of the utmost importance. In addition to our programs taking place in a secure setting, our staff members are also regularly trained in immediate care measures and emergency interventions. For more information about the specific certifications and safety measures that we maintain, please contact us at your convenience.

What are the qualifications of the staff caring for my child?

All of our staff members are experts in their individual fields. Prior to becoming employed at Rolling Hills Hospital, prospective employees are required to pass a background check, as well as to provide evidence that their employment and educational histories align with the specific therapeutic interventions they will be responsible for. Many of our staff members hold degrees in higher education and licensures in various areas of study. For more information about the specific licensures and certifications that our staff members hold, please contact us at your convenience.

For Residents

How much will treatment cost?

The cost of treatment will vary from person to person depending upon a number of factors, including the type of program you will be entering and the services you will receive. We work with a number of insurance providers and are happy to work with you to create an affordable payment plan should your provider not cover the cost of your care. For more information about the providers we work with, or to get an estimate of how much your treatment will cost, please contact us at your convenience.

Will insurance cover my treatment?

In many cases, insurance providers will cover the cost of your care. However, the stipulations of your individual plan may limit which services will be covered. We work with a number of major insurance providers and can verify your benefits for you at no cost. Our admissions team is available 24 hours a day, seven days a week to provide assistance.

Will my family be involved in my treatment?

Yes. We encourage family members to play an active role in their loved one’s care. The frequency and intensity of your family’s involvement may vary based on your preferences, your therapist’s recommendations, and your family members’ abilities to participate.

Can I leave if I don’t like treatment?

We discourage people from leaving treatment until they have completed the full scope of programming. However, if you are unsatisfied with your experience, or if you feel that you are not gaining any benefit from being in our care, we request that you reach out to a staff member who can direct you to our utilization management team to discuss options for discharge.

Can I bring my laptop, cell phone, or other electronics? What items are not allowed?

Please call us at your convenience and we can give you a detailed list of all the items that are and are not permitted in our facility during programming. If you do happen to bring something that is not approved, you can either send it home with a loved one or we will store it in a locked unit until your time of discharge.

Are residents allowed to have visitors?

Yes. We have visiting hours from 2:00 p.m. to 5:00 p.m. every Thursday and Friday.

Are residents allowed to bring their pets to the treatment center?

No. Pets are not allowed to stay with you during your time at our treatment center.

What does a normal day in treatment look like?

A typical day in treatment will vary depending on the specific program that you are in. However, in all programs, multiple group therapy sessions will take place each day. Throughout the week, your schedule will include individual therapy, recreational therapy, and expressive arts therapy, all of which will be outlined in your individualized treatment plan. Medication management services with a psychiatrist are available on an as-needed basis, and family therapy sessions occur when possible.

General Information

What is a residential program? What can I expect?

Residential treatment provides round-the-clock care in a safe and secure setting. It is long-term in nature, yet the specific time you spend in residential programming is based on your individual needs. Therapeutic staff members are available 24 hours a day, seven days a week to provide encouragement and support as you work through the treatment process.

What ages do you treat?

We provide programming for individuals age 12 and up. To learn more about our age-specific programming options, please contact us at your convenience.

What types of problems/disorders do you treat?

We provide treatment for most mental health disorders, including anxiety, depression, and bipolar disorder. We also offer specialized programming for individuals who are struggling with concerns related to intellectual disabilities. Additionally, co-occurring substance abuse and addiction issues can be addressed while in our care.

Does your program accept insurance or provide financing options?

Yes. We are in network with many major insurance providers, including Aetna, Cigna, Blue Cross/Blue Shield, and many more. We are happy to contact your insurance company on your behalf to verify the benefits that are available to you. If your provider will not cover the cost of care, or if they are not in-network with us, we can work with you to create a payment plan that will optimally meet your needs.

Do you offer a detox program?

Detox services are available on an as-needed basis. For details about these services, please contact us at your convenience.

Is there a typical length of stay?

The length of time that each person spends with us will be dependent upon their specific needs and treatment goals.

How can I learn more about your program?

Our knowledgeable staff members are available 24 hours a day, seven days a week to answer any questions you have, or to provide you with any further details about our programming options. Please do not hesitate to contact us. We look forward to serving you.

I am very proud to say I received help at Rolling Hills, if you are struggling with your mental health it is a great place to recharge your batteries and get a better understanding of your body and mind.

– Former Patient
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